Senior Regional Revenue Manager Egypt & North Africa

Position Summary:



To provide effective commercial support to hotels and region operations in order to maximise revenue and profits. To drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver Hilton's mission relating to profit, people, customer and quality.



- Develop the revenue management teams within the region so they are equipped with the skills and knowledge to maximise revenue and profit

- Drive a revenue management culture throughout the region so that all regions of the business identify and maximise on all revenue and profit opportunities

- Implement, maintain and measure operating standards for front office, bedroom reservations and GC&E sales

- Ensure professional and efficient utilisation of all systems within the revenue operation, in line with company best practices and standard operating procedures

- Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks

- Pro-actively participate in defining global, area and regional operating practices in order to deliver maximum commercial advantage

- Pro-actively participate in developing technical and managerial skills of people with the focus on quality succession planning; refer and maintain quality contacts of potential workforce outside the region and the company

- Integrate with other functions to ensure we exceed our customers, owners and shareholder expectations



What will it be like to work for Hilton?



With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.



What will I be doing?



Key regions of Accountability:



Revenue & Yield Policies:



- Develop a rational and disciplined decision making process for maximising revenue & profit whilst minimising risk under current and anticipated market conditions

- Develop effective operating procedures to enable the consistent delivery of our brand promise



Commercial Support:



- Provide support & guidance to operations in order to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short, medium & long term commercial decisions



Implementation:



- Manage and execute the implementation of front office & rooms related sales, marketing and product standards & technology in order to ensure effective adoption and benefit delivery



Specific Accountabilities



Planning and Organising:



- Plans effectively within the revenue function and integrates with Sales, Marketing and Distribution plans

- Creates annual plans for region initiatives and hotel activities to ensure aims and objectives are achieved and hotel schedules are realistic

- Directs the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximise revenue

- Recommends, implements and monitors appropriate rate and availability activity responding to short, medium and long term business needs

- Directs activities in the area of Revenue Management, Front Office Development, Business Analysis and Training and Development to ensure activities contribute to the overall success of the region

- Manages the budget allocated within company guidelines.



Management Information:



- Develops and maintains information systems to provide accurate, relevant and up to date information

- Delivers effective business analysis and intelligence to the all stakeholders in order to develop understanding of business trends and develop appropriate reactive and proactive initiatives

- Provides the necessary forecast and demand information to sales, marketing and e-commerce/distribution to enable them to develop programs to deliver business to hotels in need periods

- Implements systems and processes to monitor pricing policies and determine changes to drive performance

- Develops, implements and monitors the necessary business processes that deliver useful, accurate and relevant information for analysis



Customer Relationships:



- Establishes, enhances and maintains productive, quality working relationships with internal and external customers

- Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies

- Liaises with area and regional colleagues, VP of Ops and General Managers to understand requirements and business needs from the revenue function

- Attends and contributes to regional forums / meetings in order to deliver information, progress updates and participate in the development of future plans and strategies

- Ensures hotels are kept up to date with systems changes and developments.



Team Management, Training and Development:



- Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business

- Maintains the required people and performance management documentation in line wit company requirements

- Identifies training needs within the regional and hotel teams and plans development programs to address them

- Contributes to the design of training and development plans and programs which are based on a systematic identification of personal and business needs

- Carries out specialist training as appropriate

- Manages the implementation of new systems and processes into the business in the area of reservations, revenue management and front office

- Manages the implementation and training of systems and processes for new hotels in the region

- Evaluates the impact training is having on the team's skills and business performance within the specialist regions identified



Project Development:



- Carries out and contributes to projects in order to drive knowledge, capability and performance

- Initiatives and leads projects to drive revenue performance

- Initiatives and leads projects that ensure the revenue teams within the region are trained and developed to maximise revenues

- Initiates development and improvement of systems within revenue arena

- Provides specialist support, advice and guidance for information systems in the overall sales -function.

- Provides support for hotel openings and closing where necessary



What are we looking for?



Required



- Practical working experience within revenue management in a hotel environment

- Management skills

- Strong analytical skills

- Sound technical knowledge of the day to day Management & operation of a Revenue Office

- Sound knowledge of job related information technology

- Commercial attitude and pro active sales approach

- Ability to set, & maintain minimum Standards

- Ability to analyse data and identify significant trends

- Sound knowledge of types & sources of business

- Identified potential for future promotion with Hilton

- Self Motivated

- Ability to introduce change effectively

- Good presentation skills



Preferred



Previous Systems Experience:

- PMS - OnQ and Opera

- RMS - IDeaS

- CRS - Pegasus

- GC&E Sales - Delphi

- Access

- Experience working in an region or corporate role relating to distribution or revenue management



What benefits will I receive?



Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.

Required Qualifications



- Ability to speak and write English Fluently



Preferred Qualifications



- Ability to speak and write Arabic Fluently

- Hotel School / Apprenticeship or Graduate Training or other degree level education or experience in lieu thereof