Orange Egypt Digital Services Head
شرح مهام الوظيفة
Key Account DS Head Job Description
The Digital Services Head drives large and complex Digital Services engagements and delivery towards one of Ericsson’s customers. The Digital Services Head supports the KAM with extensive telecom and systems Digital Services business knowledge and by taking on both the CSR and CFR role whenever required, driving customer dialogues to grow the business and to maintain contract execution aligned to the customer relationship.
The Digital Services Head drives the solution definition, design and implementation leveraging industry best practices and Ericsson knowledge and capabilities. This position is also responsible for contract fulfilment, actively seeking to improve top and bottom lines with due consideration to Ericsson’s business objectives since these programs have visible impact on the Business Unit and corporate results.
Responsibilities
The Digital Services Head supports the CU DS Head and the KAM in complex Digital Services customer business solution engagements taking on both the pre-sales and Delivery responsibility.
As Pre-Sales responsible the Digital Services Head drives together with the Solution team the definition of the total customer solution: leveraging Ericsson products, consulting, system integration capabilities and third party best of breed packages. As Delivery Responsible this position also drive scope definition, cost calculation and planning for different players; internal (near/offshore and Product Units) external 3rd party SI or Consultant players.
The Digital Services Head also defines delivery model and Program organization to leverage internal capabilities (Local and Global Solution Center), contribute to Ericsson skill growth and replication and keep right balance against risks.
Key Responsibilities Of The Digital Services Head
Taking the overall responsibility for Sales and Delivery of DS projects for a specific Customer in a Customer Unit.To manage the operational relationship with the customer to achieve a high level of customer satisfaction.To support the KAM organization in pre-sales opportunities for the specific customer and contractual negotiationsMaintaining Customer Team billability target assigned by CU DS Head & managing allocated OPEX per EngagementResponsible for OB/NS/UM Targets for respective customer, covering DS businessProfitability (cost / revenue) responsible for the assigned customerTo expand the business leverage account, local and global capabilities to contribute to generate up sell and cross-sell expanding project scope in other domains or type of services or product.Preparations of add on sales from change requests as well as identification of sales opportunities – channel to KAMPrime responsible for the complete Program engagementUnderstand the customer needs, then translate, analyse and define customer requirementsAccountable for the overall solution design conceptChecking technical and business conformance of the project towards the Customers requirements and validates the specificationsPrepares the proposal along with Specific Solution/Engagement teams and negotiates the contract.To manage contract execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and 3PPSecure delivery compliance to both contractual and business case requirements, avoiding over or under delivery/engineeringPrepares the total Program Business PlanSets up possible partnershipsChooses main subcontractors and internal/external contributors with the support of the customer project manager(s) and/or Solution Architects(s).Manage the contracts of any dedicated 3PPs involved in the programImplements the Programs processes, Methods and Tools in accordance to Ericsson DirectivesSupervises the Program Progress through to successful completion meeting the contractual commitments including program time plan and overall deliverables from the programProgram Quality responsible (quality plan etc) with support from Service LinesAchieves satisfactory financial outcome and Customer satisfactionThe program/projects interface to the Steering groupReportingSteering Group meetingsEscalationsChange of mandateDefinition of the program/project organisation structureResponsible for competence/staffingContribute to knowledge sharing
Authorities
In order to fulfil above listed responsibilities, the Digital Services Head carries the following authorities:
Execution of the program within the program budget or extensions to budget as allocated by the Steering groupAllocation & release of resources to the CustomerImplementation of Program organization
The exact Authorities shall be defined in the Assignment Specification, Program Specification or other assignment documents.
Interfaces
Customers on Senior Management level (and other customer delivery representatives as well as Buying center)The Key Account Managers and Account teamsThe Head of CU DSRegion DomainsCU DS DomainsProgram members / managersExternal stakeholdersThird party suppliersBA RepresentativesCommercial ManagementSales Compliance
Education
Graduated M.Sc in Telecommunication Engineering or Information TechnologyPrefferable holding an MBA
Experience
Proven track record in leading Digital Services type of Pre-Sales Experience & Delivery, at least 7 years of experience from leading complex Digital Services Head Projects/Programs.10-20 years experience within the Telco BSS, OSS, Core & Cloud Industry.Well proven, excellent ability to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.Excellent Consulting skills with a proven track record as a Senior Consultant.Proven excellent Business creation and fulfillment record.Excellent Leadership abilities proven from line manager position or other comparable positions.Proven ability to drive team engagements in a tough and time pressed environment.Experience on solution definition in RFI/RFP processes for complex transformation programsCommercial experience (pricing, etc.)
Competence
Excellent Sales & Sales Management SkillsExcellent consultative skillsExcellent negotiation skills.Strong relationship building skillsGood Team Management and Interpersonal skillsStrong change management skillsIn depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industryTelco Industry product, services and reference processes: (e.g, eTOM)Program Management skills
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Egypt (EG) || || Cairo || IT
Req ID: 210467
The Digital Services Head drives large and complex Digital Services engagements and delivery towards one of Ericsson’s customers. The Digital Services Head supports the KAM with extensive telecom and systems Digital Services business knowledge and by taking on both the CSR and CFR role whenever required, driving customer dialogues to grow the business and to maintain contract execution aligned to the customer relationship.
The Digital Services Head drives the solution definition, design and implementation leveraging industry best practices and Ericsson knowledge and capabilities. This position is also responsible for contract fulfilment, actively seeking to improve top and bottom lines with due consideration to Ericsson’s business objectives since these programs have visible impact on the Business Unit and corporate results.
Responsibilities
The Digital Services Head supports the CU DS Head and the KAM in complex Digital Services customer business solution engagements taking on both the pre-sales and Delivery responsibility.
As Pre-Sales responsible the Digital Services Head drives together with the Solution team the definition of the total customer solution: leveraging Ericsson products, consulting, system integration capabilities and third party best of breed packages. As Delivery Responsible this position also drive scope definition, cost calculation and planning for different players; internal (near/offshore and Product Units) external 3rd party SI or Consultant players.
The Digital Services Head also defines delivery model and Program organization to leverage internal capabilities (Local and Global Solution Center), contribute to Ericsson skill growth and replication and keep right balance against risks.
Key Responsibilities Of The Digital Services Head
Taking the overall responsibility for Sales and Delivery of DS projects for a specific Customer in a Customer Unit.To manage the operational relationship with the customer to achieve a high level of customer satisfaction.To support the KAM organization in pre-sales opportunities for the specific customer and contractual negotiationsMaintaining Customer Team billability target assigned by CU DS Head & managing allocated OPEX per EngagementResponsible for OB/NS/UM Targets for respective customer, covering DS businessProfitability (cost / revenue) responsible for the assigned customerTo expand the business leverage account, local and global capabilities to contribute to generate up sell and cross-sell expanding project scope in other domains or type of services or product.Preparations of add on sales from change requests as well as identification of sales opportunities – channel to KAMPrime responsible for the complete Program engagementUnderstand the customer needs, then translate, analyse and define customer requirementsAccountable for the overall solution design conceptChecking technical and business conformance of the project towards the Customers requirements and validates the specificationsPrepares the proposal along with Specific Solution/Engagement teams and negotiates the contract.To manage contract execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and 3PPSecure delivery compliance to both contractual and business case requirements, avoiding over or under delivery/engineeringPrepares the total Program Business PlanSets up possible partnershipsChooses main subcontractors and internal/external contributors with the support of the customer project manager(s) and/or Solution Architects(s).Manage the contracts of any dedicated 3PPs involved in the programImplements the Programs processes, Methods and Tools in accordance to Ericsson DirectivesSupervises the Program Progress through to successful completion meeting the contractual commitments including program time plan and overall deliverables from the programProgram Quality responsible (quality plan etc) with support from Service LinesAchieves satisfactory financial outcome and Customer satisfactionThe program/projects interface to the Steering groupReportingSteering Group meetingsEscalationsChange of mandateDefinition of the program/project organisation structureResponsible for competence/staffingContribute to knowledge sharing
Authorities
In order to fulfil above listed responsibilities, the Digital Services Head carries the following authorities:
Execution of the program within the program budget or extensions to budget as allocated by the Steering groupAllocation & release of resources to the CustomerImplementation of Program organization
The exact Authorities shall be defined in the Assignment Specification, Program Specification or other assignment documents.
Interfaces
Customers on Senior Management level (and other customer delivery representatives as well as Buying center)The Key Account Managers and Account teamsThe Head of CU DSRegion DomainsCU DS DomainsProgram members / managersExternal stakeholdersThird party suppliersBA RepresentativesCommercial ManagementSales Compliance
Education
Graduated M.Sc in Telecommunication Engineering or Information TechnologyPrefferable holding an MBA
Experience
Proven track record in leading Digital Services type of Pre-Sales Experience & Delivery, at least 7 years of experience from leading complex Digital Services Head Projects/Programs.10-20 years experience within the Telco BSS, OSS, Core & Cloud Industry.Well proven, excellent ability to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.Excellent Consulting skills with a proven track record as a Senior Consultant.Proven excellent Business creation and fulfillment record.Excellent Leadership abilities proven from line manager position or other comparable positions.Proven ability to drive team engagements in a tough and time pressed environment.Experience on solution definition in RFI/RFP processes for complex transformation programsCommercial experience (pricing, etc.)
Competence
Excellent Sales & Sales Management SkillsExcellent consultative skillsExcellent negotiation skills.Strong relationship building skillsGood Team Management and Interpersonal skillsStrong change management skillsIn depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industryTelco Industry product, services and reference processes: (e.g, eTOM)Program Management skills
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Egypt (EG) || || Cairo || IT
Req ID: 210467
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ملخص الوظيفة
- تاريخ النشر : منذ 6 سنوات
- نوع الوظيفة : دوام كامل
- المكان : Cairo, EG, Egypt
عن الشركة
- إسم الشركة : Ericsson