Customer Care Representative- Vodafone Directory Assistance

Role Purpose: Act as a frontline interface with Vodafone Egypt Premium Customers. The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations, and resorts for vacations.

Key Accountabilities

Resolving calls efficiently and effectively. Work as part of a team to ensure offering world-class Customer Service at all times. Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. Meeting service level in handling all transactions measured through productivity reports. Accuracy in handling all assigned tasks. Attendance and punctuality. Maintain professional work relationships with colleagues, supervisor and manager.

Qualifications

Very Good English Excellent Knowledge of elite hangout places, brands, restaurants, cafes, night life, resorts..etc Graduates are preferable. Strong verbal communication skills. Demonstrates a positive, enthusiastic, friendly attitude.

Personal Skills

Outgoing Personality . Customer Service Oriented. Ability to learn, seek knowledge and self-development. Teamwork spirit. Flexibility.

Job Type

Full-time

Employment Type

Fixed Term Contract

Ongoing