Mgr 2, Delivery Specialist

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Job Description

Business oriented (Forecast, Capacity alignment, Utilization Responsible of achieving quarterly revenue target and hours target based on company’s strategy Big escalations handling beside the team leads Still responsible of the PMs as he/she is the RDC region lead Interacts with team on a regular basis Responsible for retaining high potential talent Monitors Team lead’s performance and provides ongoing feedback to them Responsible of establishing team goals and ensuring goals are met. Facilitates each individual's development by and not limited to- enabling employees to participate in one-on-one, on- the-job, classroom, and computer-based trainings Responsible of recruiting, hiring, and onboarding new employees Monitors the Development of score cards and performance indicators to review PMs Performance per quarter Conduct performance appraisals for the team leads, rate their performance and handle promotions & raises for team members Acts as the primary conduit for organizational and corporate communication Ensures team is aware of ongoing initiatives or upcoming changes by holding regular team meetings and answers questions Maintains level of readiness to support delivery of customer engagements (skilled/trained workforce, strong partner relations) Monitoring of the quality of deliverables and proactively taking corrective actions if and when needed Monitoring of the quality of operations through measurable KPIs and proactively taking corrective actions if and when needed Accountable for their team's forecasted billable targets Engages on resource management related tasks whenever needed to ensure high effectiveness and optimization of resources' utilization Proactively spots opportunities for growth and development and takes the right measures/actions accordingly including introducing new ideas, policies and proceduresPrevious project management experience Customer and business focused Proactivity in ownership till delivery, as well as following up People management skills escalation management skills Team player Walks the talk and leads by example Ability and passion to actively listen, coach as well as direct and manage when needed Ability to lead, motivate and inspire people Stakeholders management, communications, and conflict management skills Very good presentation skills Attention to details Ability to influence others to achieve results Demonstrated passion, perseverance, and dedication Possesses strong product/technology/industry knowledge Ability and desire to get their hand dirty whenever needed, jumping-in on complex escalated Project management matters, in addition to being billable within a relatively small percentage of their time Typically requires 9+ years of professional experience in a technical field –data storage technology is preferred- including 2-3 years of people management experience Fluency in English is a must, other languages are preferred to have Education Required: Bachelors (Technical Major)

Our Values

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Business Unit

200 - STORAGE CORPORATE

Job Code

D00505 Mgr 2, Delivery Specialist

Function

Information Technology

Business

EMC Corporate

Region

EMEA

Job Function: Information Technology