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IT SPECIALIST

Eagles Egypt is looking for IT Specialist to join our company immediately.
Main responsibilities and duties:
Install, configure, maintain, and troubleshoot, Software, hardware, network devices, cabling, and mobile devices.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Follow up with third parties/vendors for maintenance and repair of devices.
Perform timely laptops, hardware and software upgrades as required.
Diagnosing and solving hardware/software faults.
Serve as the first point of contact for end-users seeking technical support over the phone or Ticketing System.
Coordinate and communicate with the corporate line providers.
Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide basic network troubleshooting
Installation and maintenance of access control.
Basic hardware replacement using the available items.
Maintaining the inventory by checking and updating the inventory with all computer and user details.
Escalates problems to an appropriate team member when necessary.
Installation and maintenance of CCTV System.
Installation and maintenance of the alarm system.
Finger print reports and maintenance.
Requirements:
BSc/BA in IT, Computer Science, or relevant field.
1-3 years of experience in a similar role.
Proven experience as a help desk or other technical support role.
Ability to diagnose and resolve basic technical issues.
Excellent knowledge in Microsoft 365.
Good understanding of computer systems, mobile devices, and other tech products.
Good english level.
Excellent communication skills.
Sense of ownership and responsibility.