Quality Receiving Section Manager
شرح مهام الوظيفة
- Obtains customer satisfaction & loyalty feedback from surveys and other relevant sources;
- Ensures specific issues are promptly managed and closed;
- Builds and shares analysis of the key satisfaction and loyalty drivers, and drives improvement actions;
- Deploys the best practices;
- Ensures deployment and operation of the global process in several countries;
- Ensures that complaints to the plant are resolved effectively, without delay without dissatisfaction of the customer (From other Schneider Entities too);
- Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest;
- Ensure all customer issues are regularly analysed in order to identify top issues and launch projects to prevent them;
- Interact regularly with customers to better understand their expectations and concerns (Factory Acceptance Test);
- Do customer visit on site;
- Monitor the plant’s NPS (Net Promoter Score), determine and deploy actions to improve the customer satisfaction;
- Run the Product Return Management (Analysis and Expertise Center if any);
- Lead CRIMES process;
- Create dynamic networking with other organizations, as the Front Office, in order to recover the customer satisfaction in an efficient way;
- Collaborate with the Project Manager to give economical inputs in case of customer claims;
- Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed;
Validate the Expert Assessment reports on time at the Quality level expected by the customer and communicate to customer.
A bachelor's degree of Electrical or Mechanical Engineering;
- A minimum of 7 years of experience in Quality Control.
Primary Location: EG-Cairo-Cairo
Schedule: Full-time
Unposting Date: Ongoing
Req ID: 003EYU
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ملخص الوظيفة
- تاريخ النشر : منذ 6 سنوات
- نوع الوظيفة : دوام كامل
- المكان : Cairo, Egypt
عن الشركة
- إسم الشركة : Schneider Electric
وظائف مشابهة
+ كل الوظائفتاريخ النشر: منذ 6 ساعات
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