Resolution Agent - Collections

Job Title: Resolution Agent - Collections

About HSBC

HSBC is one of the world’s leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

The main target of the job is to minimize losses and risk by enhancing HBEG collateral position through the following:

Handling both resigned staff & RBWM resigned customers, deceased cases in order to secure settlement of O/S facilities and/or enhance HBEG collateral position, by customer contact using telephone, mail, SMS, and interview.

Duties & Responsibilities

Prepare monthly reports for companies’ violations with the number of violations and the account numbers for every violation. Responsible for updating the employer codes for all the resigned customers whether to unemployed or with the new employer if a new HR letter or STL is provided in order to be reflected on every company’s delinquent report. Responsible for handling all the resigned HSBC staff in order to secure their facilities. Loans are to be rescheduled on a new annual interest rate depending on the staff’s new employer and after signing the collateral cheques. Increases of debts recoveries related to deceased and disable customers through insurance company or to be write-off Prepare MIS for Resigned & Deceased customers. Handle resigned customer complaints to resolve them in a way that safeguard HSBC image and reputation. Sending SMSs to delinquent customers Propose facilities rearrangement , reschedule & restructure if needed Amending block codes for Deceased customers on E-Café` & allocating them to the accurate collection class.

Experience & Qualifications

Product Knowledge Credit Card, Loan and Overdraft System knowledge HUB, ecafe. Basic knowledge in Legal and Statutory regulation, Legal documentation

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

Job Field: Credit

Primary Location: Middle East-Egypt-Egypt-Cairo

Schedule: Full-time

Type of Vacancy: Country vacancy

Job Posting: 24-Aug-2017, 07:25:43