Quality Recieving Section Manager

Obtains customer satisfaction & loyalty feedback from surveys and other relevant sources;Ensures specific issues are promptly managed and closed;Builds and shares analysis of the key satisfaction and loyalty drivers, and drives improvement actions;Deploys the best practices;Ensures deployment and operation of the global process in several countries; Ensures that complaints to the plant are resolved effectively, without delay without dissatisfaction of the customer (From other Schneider Entities too);Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest;Ensure all customer issues are regularly analysed in order to identify top issues and launch projects to prevent them;Interact regularly with customers to better understand their expectations and concerns (Factory Acceptance Test);Do customer visit on site;Monitor the plant’s NPS (Net Promoter Score), determine and deploy actions to improve the customer satisfaction;Run the Product Return Management (Analysis and Expertise Center if any);Lead CRIMES process;Create dynamic networking with other organizations, as the Front Office, in order to recover the customer satisfaction in an efficient way;Collaborate with the Project Manager to give economical inputs in case of customer claims;Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed;Validate the Expert Assessment reports on time at the Quality level expected by the customer and communicate to customer.

Primary Location

EG-Cairo-Cairo

Schedule

Full-time

Unposting Date

Ongoing

A bachelor's degree of Electrical or Mechanical Engineering;A minimum of 7 years of experience in Quality Control