Student Support Representative

Udacity's mission is to democratize education. We're an online learning platform offering groundbreaking education in fields such as artificial intelligence, machine learning, robotics, virtual reality, and more. Focused on self-empowerment through learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists, while also enabling learners at all levels to skill up with essentials like programming, web and app development. Udacity is looking for people to join our International Student Services team. If you love a challenge, and truly want to make a difference in the world, read on.

As a Student Support Representative you’ll often be our students’ first interaction with Udacity staff. We’re a team that’s centered around communications, operations and careers. We make sure our students and graduates get the information and support they need to have an amazing experience with us. From answering emails to fixing bugs, our team does a plethora of functions to keep things running smoothly.

Responsibilities

Respond to student and graduate inquiries and career-related questions in a timely and efficient manner. Resolve student concerns by determining the cause of the problem and working with others to offer a solution. Make recommendations based on a student’s interests, history and your own experience and research. Monitor career online chat and forum activity to ensure students and mentors receive timely responses. Collect feedback and make recommendations for improvements and changes. Be a strong advocate for Udacity students and the company vision.

Requirements

Experience working with the public or with customers in any setting. Excellent communication skills, both written and verbal. Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs and email. Empathetic, patient, and compassionate. Has some prior experience, including volunteering, with advising people Detail oriented and fast learner. Friendly, easy to work with, willing to work closely with a team to get their work done. Excited about the opportunity to help students and grads progress in their career.We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply