وظائف مدير مجتمع بشركة NOK

COMMUNITY MANAGER

NOK is hiring ” Community Manager” #Remote_Vacancy
(candidate will be based in Cairo but working for a Dubai based account following Dubai hours)

Job Description:
1) Monitor multiple clients’ accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints.
2) Engage with and respond to users within agreed client SLA via Arabic and English responses.
3) Perform daily quality assurance to ensure all customer inquiries and complaints are handled accurately and in a timely manner.
4) Formulate daily, weekly, and monthly reports on the performance of social ads .

Requirements:
-Bachelor’s degree in communication, journalism, business, or any related field
-Ideally 1-2 years agency experience in a similar role
-Excellent written and verbal communication skills in Arabic and English
-Moderate knowledge of the different social media post formats
-Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal