Technical Support Specialist for finbi

we are hiring for work in a micro finance company (Technical Support Specialist)
Job Requirements
• Bachelor’s degree in #computer science, Communications Engineering or equivalent.
• Proven experience in technical support role.
• Hands-on experience in Certificate A+, Microsoft 365, DNS, DHCP, Network+, CCNA.
• Strong knowledge of systems and networking software, hardware, and networking protocols
• 4+ years of technical support highly preferred.
• ITIL Service Management (Preferred)
• Exceptional communication and presentation skills
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Able to work with cutting edge technology and assimilate information rapidly.
• Ability to maintain composure during a stressful situation.
• Fluent in Arabic and English.
*Com&Ben*
• Medical insurance
• Social insurance
• Annual increase
• Rewarding salary
Work location: – dokki Egypt
If you are interested send your cv by email