Customer Experience Associate

About us:

Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.

Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters! To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.

By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.

• Communicate with existing and potential customers through different inbound channels.
• Acknowledge and fulfill customers' inquiries and resolve their complaints.
• Escalate customer-impacting issues to respective teams, and own the case until resolution.
• Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
• Validate and execute refunds to eligible customers upon request.
• Respond to customer reviews on Google play and App stores.

إمتيازات الوظيفة

• Work from Anywhere, yes this remote base opportunity with the availability of hybrid options.
• We love flexibility! Manage your own work schedule. We trust the people we hire.
• Competitive package.
• Paid time off.
• Fun benefits & perks that you will enjoy!
• Trusting, ego-free and truth-seeking team members
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing.
• Need more convincing? Check this out!
  • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at Convertedin Please apply! Convertedin is where everyone can grow.
  • Convertedin is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.

متطلبات الوظيفة

• 0-1 year of customer service experience, preferred in call center and/or social media moderation.
• English level = B1+
• Strong communication skills.
• Solid problem solving skills.
• Ability to work on night and overnight shifts.