Call Center Team Lead

About the job

(Outsource Vacancy)

Job description.

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates, provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.

Candidate Profile:

• Minimum 3 years of experience in Call Center field.
• Experience as Team leader is must or at least Acting as Team leader for a while.
• Bachelor’s degree (Any)
• Good to Very good command of English
• No gender-based
• Max age 35
• Cairo Residents
• No Relatives at Banque Misr.

Benefits:

• Medical and social insurance
• Salary 8000 + 1000 KPIs

Work location:

• Nasr city, Dokki, downtown (Cairo- Giza).