Operations and logistics Team Leader for Etmana

Etmana is hiring immediately an Operations and logistics Team Leader with the below JD

Operations, Stock, Fulfillment & Warehouses
· Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
· Ensure that all necessary processes and operations set ups are in place to ensure no stock is lost in the office, stock counts are accurate, and any variances are fully investigated.
· Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.
· Organizing warehouse, label goods, plot routes, and process shipments.
· Ensuring that shipping and receiving processes, directly contributing to warehouse activities during busy periods to ensure a high level of customer service.

Manage Online Orders & Daily Operations
· Planning and monitoring inbound and outgoing deliveries.
· Supervising logistics, warehouse, and transportation.
· Collate finance related data (stock levels, stock take, budgets, unit economics, etc…) and disseminate to related team to enable the completion of related tasks.
· Ensuring all operations adhere to laws, guidelines, and ISO requirements.

Customer Orders Services
· Ensure that team responds to customer orders queries in line with standards set and agreed response times.
· Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
· Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
· Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
· Responding to any issues or complaints.

If you`re interested please send your Resume