Customer Experience Manager for Nexta

Nexta is hiring: Customer Experience Manager

Responsibilities:
¨ Represent the customer’s voice redefining how the customer experience should be run, aligning experience concepts, vision/direction, and related processes.
¨ Creation, implementation, and ongoing enhancement of a Customer Experience strategy.
¨ Identify and prioritize customer feedback, and potential opportunities, and drive change in the needed areas, working closely with cross-functional stakeholders.
Required Skills:
¨ 5-7 years experience in a customer-centric environment
¨ Experience in managing teams, motivating, coaching, and inspiring team members to achieve excellent customer experience.
¨ Customer obsessed and had significant experience building and nurturing customer relationships
¨ Retail industry experience preferred
¨ In-depth knowledge of business and trends, and the ability to understand clients’ business models extremely fast.
¨ Experience working at a high-growth start-up is a plus
¨ Strong attention to detail and delivery work that is of a high standard
¨ Fluency in both written and spoken Arabic and English is required
¨ Strong business process modeling, IT operations experience, Business Operational experience, and Business risk awareness.
¨ Strong Modelling experience
¨ “Can do” approach
¨ “Customer Champion”
Please send your CV mentioning the Job title in the subject