Guest Relations Manager

Key tasks

You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly. You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-up and updating customer files.

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:

A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.

The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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