Customer Excellence Specialist                                                                                

About the job

We are looking for a qualified Customer Excellence Specialist to organise and supervise the transport of all orders and ensure that our customers are overall satisfied.

Your Role

As a Customer Excellence Specialist, you act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality. HSE and data quality should be always at the forefront of the work you do.

Your Responsibilities

• Arrange and supervise the transport of cargo.
• Ensure all systems are kept up to date promptly.
• Monitor the operational performance of all involved parties and report any issues that may occur.
• Review and ensure that any KPIs agreed with the customer are met.
• Participate in training to develop yourself and your knowledge.
• Report immediately problems when they occur.
• Execute the business in line with rates given by ensuring profit maximization.
• Maintain an accurate level of data quality and manage GP planning.
• Engage pro-actively with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition.

Your Skills And Experiences

• Fluent spoken and written communicator in English and Arabic with strong presentation skills.
• Knowledge of sea, oil and road is 'Must have' oil and gas is preferred to have.
• Proven problem solver with a potential for leaderships and/or relevant skills.
• Team player and motivator of people with a can do spirit and focus on empowering individuals/teams to succeed.
• Collaborative and open personality to bring teams together to provide customer excellence.
• Detail oriented with high a high level of attention to detail.
• High analytical, planning and time management skills.
• Ability to work under pressure and remain calm as well as problem solving and supplier management skills are required.
• Knowledge of special cargo, planning, and a desire to succeed and provide excellent service.

Good Reasons to Join

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business. req97840