POS Business Operations Specialist                                                                   

About the job

We're looking for a well-rounded and passionate POS Business Operations Specialist to join us at Halan!

What you will do!!!

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  To support operational or customer-facing systems, evaluates, recommends, and integrates (POS registers and in-store systems)

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  Deployment, issue resolution, and POS optimization during downtime being responsible for card production with our partners.

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  Provides technical support for retail store systems and infrastructure components, such as point-of-sale (POS) systems and shops.

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  Ensure customers receive day-to-day technical support for POS terminals, systems, and hardware. The POS system is installed, configured, and troubleshot by a specialist.

• Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis

• Work with E-Channels Operations to apply rebate where necessary.

• Managing POS Merchant settlements & reconciliation by working with e-channels support to ensure merchants POS disputes are resolved

• Reviewing of concession requests from branches to ensure conformity.

• Keeping and updating SLAs/MOUs with our PTSPs/Vendors.

• Resolving all POS operations and settlement issues/calls.

• Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis.

Who you are!!

• Bachelor's degree in business or related field.

• 2 years experience in POS operations.

• Excellent written and verbal communication skills.

• Excellent written and verbal English.