Sales CSR                                                                                                      

About the job

Responsibilities

• Ensure smooth operation of the dispatch function, as well as the

collection of delivery KPIs

Accountabilities

• Ensure orders are properly transferred
• Update KPI reports with dispatched Delivery CRs information
• Meet with assigned Delivery Drivers and brief on daily plan
• Review pending orders delivery report and discuss with each PSR
• Balance truck loads to ensure proper deliveries
• Perform rerouting when needed using standard process and

guidelines

• Manage routing of customers assigned to his responsibility (when

dynamic routing is

available)

• Help to continuously improve the routing process and tools through

field learning.

• Ensure asset levels are consistent with business needs and plans
• Coolers Deployment (In case of WS)

Job Dimensions

• Total delivered volume
• Percentage Returns
• Productivity Targets achieved (DD call completion rate, DD Strike

rate)

• Truck utilization rate
• Routes Efficiency
• Truck conditions
• % Delivery call completion
• % Successful delivery
• %Delivery driver availability

Qualifications

People management

Numerical ability

Planning skills

Presentation skills