Customer Service Agent

FSIT FUJITSU is looking for a customer support employee :

1- Serves local and global customers according to their SLA’s 

2-Routes calls / sales opportunities to relevant owners 

3- Provides update to customers and global portals 

4- Provides updated information about client billing , shipping , warranties and other account items . 

5- Responsible for keeping records of information (call reports , visit reports …etc) 

6- Performs project coordinator role for project managers 

7- Administrative tasks for Bab El Louk branch 

8- Logs call to the system with all required details