We are currently looking to hire a Call Center Manager for Go Bus
12+ Years of experience in the customer service field; Minimum of 3 years experience as call center manager or similar position
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Bachelor Degree a relevant discipline is a must.
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
if you are interested and see your self fit for the job profile below; kindly share your resume &; stating the Job Title in the Email Subject.