Senior Support Engineer at Nahdet Misr Publishing Group

Nahdet Misr Publishing Group seeks to hire
Senior Support Engineer
Job Description
• Respond to and guide customers who are experiencing technical issues with our products
• Oversee and follow up on customers’ unresolved tickets
• Talk clients through a series of actions, either via phone, email, or chat, until solving the technical issue within agreed time limits
• Escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Job Requirements
• Software development language (eg. NodeJS, Angular, Java, ..etc.)
• Excellent level in the English languages (Writing, Speaking, Reading, Listening)
• 1-3 years of experience in the field

If you are interested send your updated Cv to mail
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