Technical Support Engineers at Flairstech

Flairstech is hiring Technical Support Engineers L3.

Qualifications
As a L3 Technical Support Specialist in Technical Support department your primary objectives of the role are to troubleshoot, reproduce and resolve technical customer issues reported by our customers. Communication skills, both technical and social, are highly important in this role. You will be expected to communicate effectively with senior level technical and managerial persons both inside the company and at the customer company. Complex customer environments must be meticulously reproduced, and problems vetted before logging bugs with our Quality and Engineering teams. Other stakeholders such as Sales or Professional Services may also be involved in some issues, and it is the Support Engineer who owns the case and keeps everyone on the same page. This position will support the Company – SAFE Business Segment.
· Troubleshooting technical problems reported by customers.
· Advise Senior level technical and management personnel at the customer site, independently negotiating resolution to issues that may span both the business and technical realm.
· Complex customer environments are meticulously reproduced, and problems vetted before logging bugs with our Engineering teams.
· Frequently advise the Engineering team on the true nature of the issue.
· Deliver timely and detailed communication to all parties is critical while case ownership and
· Ability to effectively communicate in the English B2 level, both verbally and in writing.
· Ability to read and interpret technical journals, specifications, international technical standards, etc.
· Drive issues to resolution through the customer and other departments is required.
· 5+ years of experience in a progressively more responsible technical role
· BS in Computer Science or related degree, or equivalent education plus relevant work experience.
· MS SQL Database experience
· Familiarity with enterprise software environments and client-server architecture.
· Operating system experience (Windows), including familiarity with enterprise software environments and client-server architecture.
· MS SQL Database experience
· Directory experience (preferred)
· Programming and-or scripting experience (preferred)
· Web Authoring environment experience (preferred)
· Customer service soft skills such as customer empathy, diplomacy, and problem ownership
· Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
· Comprehend and triage issues encountered during deployments or initial testing.

Please send me your cv in case you are interested