Provide technical support to maintain the organization's computer systems, both hardware and software, and other HW equipment to ensure optimal performance so that end users can maintain a high level of productivity.
Communicate with clients to provide technical support within the framework of the prior agreement (SLA).
Conduct a comprehensive examination of some samples of purchased spare parts and report their condition and standard specifications to ensure compliance with the purchase order.
Communicate and deal with any external entity that provides technical services within the group to solve problems that face end users.
A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs.
Responsible for any work or maintenance belonging to his branch, including devices on production lines, laboratories, and workshops to ensure continuity of productivity.
Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults.
Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them.
Follow up POS & Time attendance & barcode maintenance to ensure continuity of working them.
Bachelor's degree in Engineering, or Information Systems.