Branch Manager job at EGBANK

وظائف مدير فرع القاهره, Egypt دوام كامل

شرح مهام الوظيفة

  • JOB PURPOSE

The Corporate Services Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques to corporate customers while maintaining a high quality service and developing relationships with corporate customers.

  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
  • Identifies corporate customer needs and fulfils it with proper bank’s products or services
  • Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring  them  to respective Relationship Managers whenever needed
  • Promotes and sells the bank’s products and services to achieve the yearly set targets
  • Ensures that brochures are up to date and in place
  • Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner
  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
  • Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques
  • Uses cross-selling techniques with EGBANK existing corporate customers
  • Adheres to Branch Operating Model
  • Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
  • Makes calls upon request to EGBANK existing corporate client 
  • KEY PERFORMANCE INDICATORS (KPIs)
  • Number of corporate customers complaints and the recurrence of the same complaint
  • Customer satisfaction rate: customer feedback surveys and pulse checks
  • Achievement of individual sales targets and quality targets
  • Number of cross selling successfully conducted by the job holder
  • Constant availability of brochures
  • Number of times the job holder did not adhere to the Branch Operating Model
  • Number of T/F and accounts services error free applications
  • Number of remarks and recurrence of remarks in quality assurance individual reports
  • Number of remarks and recurrence of remarks in audit reports
  • Number of remarks and recurrence of remarks in compliance reports

you can apply through this link :

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ملخص الوظيفة

  • تاريخ النشر : منذ أسبوع
  • نوع الوظيفة : دوام كامل
  • المكان : القاهره, Egypt
  • النوع : اى نوع

عن الشركة

  • إسم الشركة : EGBANK

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