Branch Manager job at EGBANK

• JOB PURPOSE

The Corporate Services Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques to corporate customers while maintaining a high quality service and developing relationships with corporate customers.

• MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
• Identifies corporate customer needs and fulfils it with proper bank’s products or services
• Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring  them  to respective Relationship Managers whenever needed
• Promotes and sells the bank’s products and services to achieve the yearly set targets
• Ensures that brochures are up to date and in place
• Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner
• Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
• Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques
• Uses cross-selling techniques with EGBANK existing corporate customers
• Adheres to Branch Operating Model
• Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
• Makes calls upon request to EGBANK existing corporate client 
• KEY PERFORMANCE INDICATORS (KPIs)

• Number of corporate customers complaints and the recurrence of the same complaint
• Customer satisfaction rate: customer feedback surveys and pulse checks
• Achievement of individual sales targets and quality targets
• Number of cross selling successfully conducted by the job holder
• Constant availability of brochures
• Number of times the job holder did not adhere to the Branch Operating Model

• Number of T/F and accounts services error free applications
• Number of remarks and recurrence of remarks in quality assurance individual reports
• Number of remarks and recurrence of remarks in audit reports
• Number of remarks and recurrence of remarks in compliance reports