Sales Officer job at EGBANK

• JOB PURPOSE

The SME’s (SBL) Sales Officer is responsible for implementing sales plan for the department to achieve the goals set by the Retail Management and implements the SME’s (SBL) Sales initiatives set by the Department

• MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
• Maximizes products sales to reach set targets by probing customer needs
• Implements the detailed SME’s (SBL) sales plans to achieve his/her targets
• Plans daily calls and visits to ensure achievement against targets
• Adhere to the bank instructions on Control in order to avoid any fraudulence
• Promotes EGBANK SME’s (SBL) product and services through direct and cross selling techniques to achieve the bank’s goals and increase its market share in SME’s (SBL) Sales
• Maintains a strong relationship with customers and work constantly on improving it, and ensures that service quality exceeds customers’ expectations and fulfills customers’ needs on a level that ensures preserving those customers
• Represents the bank in the exhibitions and campaigns that the bank conducts to reflect the best  image of the bank
  • KEY PERFORMANCE INDICATORS (KPIs)
  • Achievement of SME’s (SBL) sales targets
  • Achievement of service quality standards
  • Adherence of the bank control instructions
  • Number of customers complaints and recurrence of customers complaints
  • Customers retention rate
  • Number of cross selling conducted by the job holder
  • Number of field visits conducted by the job holder and by his/her team
  • Number of exhibitions and campaigns attended by the job holder
  • Number of customers attracted by the job holder through exhibitions and campaigns
    • JOB REQUIREMENTS

    • Minimum education :

      Bachelor degree in Business Administration or financial sciences from a reputable university

    • Languages   
      : Fluent in Arabic and English (writing and speaking)

      
      Ideal experience
      : Minimum 1 year experience in Retail Banking and sales

    • • TECHNICAL COMPETENCIES
      • Excellent knowledge of banking industry products and services
      • Marketing and selling skills
      • Flexibility and amiability
      • Planning and organization skills
      • Responsible
      • Ability to work under pressure
      • Team work spirit
      • Detailed oriented
      • Speed and precision in work
      • Excellent communication skills
      • Computer and different system applications skills