About the role

SDM will be an individual contributor responsible for  BIG DATA B2B EDH (Enterprise Data Hub) for OBS B2B Big Data program. SDM will be responsible for QoS of the EDH services provided by OCB during the Run phase and coordinate with all stakeholders in technical and process aspects. The candidate must have hands-on experience in BigData. Candidate should be skilled in causal analysis and have good verbal and written communication skill in order to manage global stakeholders.  

Job Responsibilities

• Manage overall accountability of the Quality of Service of EDH.
• Closely follow up and communicate with OCB SDM for EDH service.  
• Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management.
• Ensure the needed monitoring is implemented to effectively support the service stability and quality.
• Maintain proactive approach to avoid capacity issues & repeated failures and hence avoid crisis situations
• Manage with stakeholders the capacity management effectively to maintain optimum usage of the available resource and best usage plan followed to reduce the cost.   
• Implement Service Improvement Plan (SIP) if service degradation identified.
• Work with global remote teams in a matrix organization to accomplish the business outcomes.
• Drive monthly service review meeting to discuss with stakeholders the achievements and challenges during the last month.