Senior Customer Service Mgr

About you

At least 7 years of experience in Customer Success, Account Management, Program Management or related field

Strong sense of customer focus and great business acumen

Strategical thinker and executer ; you can explain goals and influence with impact to achieve them

Leadership demonstration capabilities and ability to federate stakeholders and generate global commitment toward the resolution of issues

Navigate smoothly in complex organizations, interact effortlessly, communicate effectively with peers and senior management, nurture and grow a wide network of contacts

Analytic and pragmatic, with a strong emphasis on quality, and you like telling stories with data

Proficient in Business English, with impeccable writing and presentation skills (MS Office required)

Highly-developed cultural sensitivity, and proven experience working in multi-country organizations and multi-disciplinary virtual teams

Good operational knowledge in IT and Telecommunications with min experience 3 years

Conversant in data analytics tools

Trained and certified in Project Management and /or ITIL.