SITA Incident & Change Desk
About the role
- implement all simple and standard changes requested by the customer with full end-to-end responsibility
- Support the delivery teams on simple change requests
- Validate entry data for each change request.
- Coordinates between different teams involved in the change implementation
- Monitor and report quality of first time right and on-time change implementation.
- Ensure and monitor delivery of change implementation within customer agreed down time.
- Assess, prioritize, respond and report on time for expedited requests.
- Continual customer communication during change requests lifetime
- Accurate reporting for all change requests
Skills and Qualifications
- Very good interpersonal and communication skills
- Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
- Excellent customer skills and focus are required
- Ability to work under pressure and to deal with multiple tasks
- Preferred to have knowledge on delivered technologies:
- CCNA certified is a plus
- Fluent in English (French is a plus)
Educational background and Professional Experience
- B.Sc. Engineering, Telecommunications or Computer Science
- 0 -2 years of experience in similar scope