Product Researcher II

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Your Mission:

• Act as a thought leader in the domain of evaluative research, while advocating for people who use our products.
• Work in the central research team to conduct regular experience audits of our platforms in English as well as arabic.
• Make research findings relevant and impactful for the product, design, and the business through creatively crafted insights, decks, stories, videos, and testimonials.
• Work with product teams to ensure evaluative recommendations are brought into the product backlog.
• Work to ensure team engagement in user research studies and foster a shared understanding of research output to drive research-informed decision making.
• Push the boundaries of research beyond just validation to make sure we are looking at the short- and long-term strategy of our products and that our user's voice is there in every part of the product development process from inception, through execution, to shipping, and beyond.
• Coach and advise designers and product managers conducting their research projects.
• Regularly present insight reports to business and product stakeholders.
• Be one of the public faces of the Talabat research team, evangelizing our brand in the public forums that you gravitate toward naturally.

Your heroic skills:

• Preferably B.A/B.S. in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
• Read, write and speak Arabic and English fluently. Understanding of local cultures and different arabic dialects is preferable
• Around two years of hands-on experience designing and conducting evaluative user research in a similar role in a consumer-driven business and being able to show how your work has had an impact. We expect to hear stories of how your research influenced product roadmaps and informed design decisions
• Strong communication skills and proven experience influencing and inspiring change using data and storytelling
• Knowledgeable about product design & passionate about understanding people
• Comfortable in a flat & fast-moving agile organization
• Advanced knowledge of qualitative and qualitative research methods with a solid understanding of where to use them
• Ability to ask, as well as answer, meaningful, and impactful questions
• Can successfully manage project prioritization and stakeholder relationships independently

We offer you:

• International working atmosphere and cross-cultural teams
• Goal oriented environment
• Flexible working hours
• Great career opportunities
• A chance to work in an agile, modern and fast growing team
• Nice work environment and English as working language