وظائف اخصائى مبيعات بشركة talabat

Salesforce Specialist (f/m/d)When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

You will be responsible for assisting with the adoption of the system and its ongoing success, by working closely with business and technical partners to identify new opportunities to leverage Salesforce Service Cloud to enhance external and internal customer experience.

Duties And Responsibilities

• Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)
• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
• Manage the instance with a view to ensure data integrity, security and perform basic audits.
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
• Perform business analysis and make recommendations to help business units leverage Salesforce to the fullest.
• Assess the impact of new requirements on existing systems and processes.
• Lead UAT testing with local users for new functionalities and features.
• Manage mass imports and exports of data.
• Assist in conducting training of business owners for new features and help with roll-out.
• Act as a point of contact for Salesforce users in the MENA region.
  
  

Requirements

• Min. 1-2 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.
• Very good understanding of Salesforce Service Cloud and ideally Sales Cloud.
• Experience with Salesforce Lightning component framework.
• Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
• At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
• Good to have experience with Lightning Knowledge Based configuration and Social Studio integration with Salesforce.
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).
• Ability to troubleshoot system, process and data issues.
• Openness to discussions, team-oriented, with a hands-on attitude.
• Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.
• Good understanding of business processes in a contact center environment.
• Basic knowledge of agile methodology / processes.
• Drive to constantly improve Salesforce knowledge.
• Proficient in spoken and written English and Arabic/TBD (as per regional requirement).
  
  

Benefits

Working within Talabat means access to world’s leading perks and benefits, including:

• Dynamic & innovative environment
• Building the fastest growing, largest and most valuable network of online food ordering services in the world
• Working with diverse, cross-cultural teams from over 45 nationalities
• Developer Exchange Programs with other DH entities
• Company events, hackathons, cultural and sports events
• Fresh fruit, cereal, beverages, tea and coffee
• Comprehensive healthcare as well as subsidized gym membership and parking
• Relocation package
• Competitive salary