Investigation Specialist CN

DESCRIPTION

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

We are specifically seeking applicants with fluent Chinese.

Role Requirements

• Excellent English and Chinese speaking and writing skills.
• Investigate suspicious activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
  
  

Basic Qualifications

This position would suit a recent graduate or someone with good customer service skills/experience.


Basic Qualifications

• Excellent written and spoken English and Chinese. An ability to compose grammatically correct, concise and accurate written responses.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Excellent problem solving skills.
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented.
• Strong organizational skills.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Demonstrated ability to exceed expectations with regard to performance and individual contribution.
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Ability to maintain high levels of confidentiality and data security standards.
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
  
  

Preferred Qualifications

An additional language would also be an advantage.