Mobile Internet & Data Support Specialist job at Vodafone Egypt

Description

As a Mobile Internet & Data Support Specialist you will be responsible of troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.

Job Responsibilities

• 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
• Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
• Implementing all configuration changes on all relevant nodes, following SM guidelines.
• Acceptance and testing for new nodes & services implemented.
• Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
• Interfacing and communicating with vendors, to track and follow up for the escalated problems.
• Ensuring Highest Quality of service delivered to customers.
• Applying relevant appropriate preventive actions to keep target network availability.
• Following agreed upon procedures and processes in all team activities.
• Building highest technical skills.

Job Responsibility

• Troubleshooting capabilities, competence level in troubleshooting problems, and resolution. 
• Must have technical / professional qualifications: 
• Very strong technical background in  Packet Core , IP Background &  Security
• Customer focus and ability to interact with decision maker
• Self-dependent and motivate
• Analytical thinking and problem solving skills 
• Excellent communication skills