TES Italy Team Leader job at Vodafone Egypt

Description

Role purpose: Lead Italy Corporate Fixed Deployment Team. The Team is responsible for deploying fixed solution (Data & Voice/VoIP) of Vodafone Italy Fixed Network Services (DSL/IPVPN and INET)

Key accountabilities and decision ownership: 
• 1st level of Managerial and Technical Escalations for all service factory tasks.
• Set Performance Goals, Conduct Performance 
• Reviews and Evaluations with regular feedback for the team in accordance with the company policy and alignment with second management layer. 
• Daily Work Distribution  of Task / Service Orders among team members with proper planning of the capacity versus actual and forecast
• Floor Support : Support team members specially new ones with unusual cases to reduce tasks AHT
• Resources Leaves Planning : Approve / Reject team members leave requests based on team capacity and Ensure at least 80% of team are available daily
• New Resources On boarding and Training: Ensure new hires have all their users, tools access and HW requested. 
• Besides preparing them an on boarding plan and making sure it is delivered properly
• Quality & Coaching : Coach resources on any wrong procedure or behaviour either detected by TL or reported by Task Control / E2E responsible
• Monthly Score Cards: Define a monthly KPI for team members and ensure they are met in accordance to team general KPI. 
• TL can request reports from RTM team if needed
• Ongoing Tasks Daily Monitoring and Weekly Reporting with Analysis

Core competencies, knowledge and experience:
• 3-5 years of experience in  Fixed Network Operations and Order Management
• Leadership Proven Skills 
• Strong knowledge of Corporate Fixed Solutions (Vodafone Italy Solutions  is a must )
• Fluency in Italian Language (C1 is a must )
• Strong Analytical skills, troubleshooting skills and reporting capabilities

Must have technical / professional qualifications: 
• Bachelor degree, Preferred in Computer /telecommunications engineering. 
• CCNA certification is a Plus with good technical knowledge of WAN Access Technology (xDSL, NEBA, FTTH , 3G, HFC, EFM)
• C1 Italian Written and Oral

Key performance indicators:
• Quality of solutions and services designed/implemented measured by fulfilling customer/business requirements and the reliability, usability of solutions and services when turning to live 
• Meeting delivery timelines while providing excellent communication and regular reporting to management and stakeholders about status and progress throughout delivery.
• Customers’ satisfaction measured by partners and customers regular satisfaction survey get NPS score 9/10.

#_VOIS #MOVEWITHUS