Supply Associate - QualityDo you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?

About Careem

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires. Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities. The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app. Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region

About The Role

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support & Peak Management. This role involves working on a shift basis that will include some weekend work.

Key Requirements Include

• Always be CAREEM to captains
• Analytical skills
• Excellent written communication for the quality policies and procedures.
• Coaching and monitor the quality on ground
• Critical/logical thinking – have to identify problems but also be able to help provide solutions to ensure efficiency and quality of the process
• Product testing and launches with the captains
• Ensure support SLAs are being met
• Create training materials and presentations so graphic design knowledge is a plus

About You

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

• Ability to get hands-on in a complex operational environment
• Ability to manage multiple tasks and work to tight deadlines
• Confident, outgoing, and with a predisposition to teach others
• Good technical proficiency, literacy skills, and a competent computer user
• Ability to effectively troubleshoot problems and work collaboratively within a team environment
• Excellent technical proficiency, literacy skills, and a competent computer user
• Experience working in a similar role is highly desirable
• Experience working within the technology industry/start-up environment is highly desirable
• Educated to BS/MS level (or equivalent) within a subject relevant to the position
• 1-2 years maximum work experience in relevant field
• An additional language would be desirable although not essential as English is our corporate language

What can we offer?

• Competitive compensation
• Premium medical insurance (including spouse and children)
• Unlimited Leaves
• Entrepreneurial working environment
• Flexible working arrangements
• Mentorship and career growth