Live Operations SpecialistAbout the Role?

Responsible for maintaining the balance between our customers and our MRSOOLs during delivery to ensure optimal service through encouraging a high acceptance rate and resolving any issues that may rise.

What will you do?

• Responsible for day-to-day delivery operations.
• Assist with the implementation of new processes and procedures.
• Identify ways to improve customer experiences.
• Interact with couriers in answering questions and resolving issues.
• Daily live Tracking couriers to maintain sufficient service to the clients.
• Troubleshoot and investigate fraud and troubled orders.
• Monitor, anticipate and manage the live operation to ensure a great user experience
• Manage real-time fleet capacity.
• Lead the communication with the fleet for ongoing orders.
• Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
  
  

Minimum Qualifications

• Bachelor Degree in any related discipline.
  
  

Required personal Qualities

• Excellent communication and presentation skills.
• Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
• Able to work on public holidays and weekends.
  
  

Required competences

• Computer skills (Word, Excel, PowerPoint, Google Drive) preferred
• Very Good English.
  
  

Minimum Experience

• 1-3 years of experience and understanding of delivery & logistics business.
• Previous experience in a similar position related to dispatching or customer support.