Specialist Rider CommunityWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary/OverviewSpecialist rider community acts as a liaison between Talabat and the logistics riders in order to deliver, maintain a high-quality experience and provide the needed support to build brand presence and trust in the riders’ team, He will also be involved in various activities such as communications and engagements.Role Scope

• Design and implement the riders’ benefits plan based on evaluating their needs and feedbacks.
• Responsible for enhancing riders’ churn rate.
• Organize and manage the riders’ focus group discussions that involve their feedback on the current processes, existing delivery model, and benefits provided.
• Do partnerships to arrange freebies or subsidized goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc.)
• Be the custodian for smooth offboarding/exit processes for our Rider’s
• Responsible for creating and updating rider’s profile

Skills & Qualifications needed:

• Bachelor’s degree
• Very good command of English.
• Very good presentation skills.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel),
• Good interpersonal skills and communication
• Analytical skills
• 3+ years experience in customer/rider experience role
• Obsessed with customer experience