After Sale Service Engineer

The After Sale Service Engineer has a crucial role on influencing company performance & brand reputation, You will be responsible for managing after sale service in a designated area through supervising and coaching  group of supervisors as well as monitoring technicians’ performance to ensure delivering best in class after sale consumer service and enhance consumer experience  aiming to acquire consumer loyalty.   A REGULAR DAY AT WORK Continual involvement with after sales service departments , Service operation supports , internal maintenance workshops , supply chain & finance.

RESPONSIBILITIES YOU WILL BE HAVING Manage and develop service operations by developing overall service performance and enhancing cross-functional relations Enhancing customer satisfaction and response time and feedback accuracy, taking necessary actions & effective decisions based on situation Enhancing operations excellence by initiating new projects Operate external maintenance operations by developing service procedures and instructions then communicating them with all team members Developing periodic reports on performance as well as communicating team needs Monitor and develop supervisors group by improving their performance through coaching and following up KPIs Monitor and develop technicians by developing technicians technicalities through managing trainings and following ROI YOU Result Oriented. You like challenges and you are flexible to adapt to new situations and contexts. Team player. In this role cross-functional collaboration is everything, so you should like to work in groups as well as on your own. Structured. You should be having an excellent planning and organizing skills. Good listener and communicator. You will become the spider in the web and work with other Electrolux offices Creative. Solving problems is in your professional DNA.   EDUCATION & EXPERIENCE From 1 to 3 years of experience in people management position preferred in service operations. B.Sc. in Engineering . MS Office proficiency. Native Arabic Speaker with very good English commands.