Coordinator KYC Compliance

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What’s On Your Plate?
1. Perform 3PLs and Riders Due Diligence (CDD) procedures.
2. Perform due diligence/enhanced due diligence on high risk vendors as required.
4. Conduct sanctions screening on the sanction screening tool and upload the report for Vendor Compliance Specialist's review.
5. Escalate to the Vendor Compliance Specialist any illegal, fraud or forged documents.
6. Present summarized review findings on the compliance system.
7. Assist with Compliance analysis, records for both internal and external review when required.
8. Maintain and ensure records are organized, archived and complete as per Talabat policies and procedure.
9. Assists with ad hoc projects as required.
10. Lead the preparation of reports and information gathering.
11. Prepare and deliver information in a clear, concise, and professional manner.

12. Support on any Ad-hoc tasks as required.Achieve targets for payment success rates and cost

What Did We Order?

• Mature, self-motivated, detail-minded and able to work under pressure
• Structured, analytical, and attention to details.
• Time management and multitasking skills
• Ability to manage multiple priorities and work with a sense of urgency to meet tight deadlines
• Strong interpersonal skills, including conflict resolution and/or mediation skills with the ability to work with diplomacy and tact
• Approachable demeanor and ability to maintain strict confidentiality
• Advanced knowledge of Microsoft Office specifically Excel
• Bachelor’ degree in Law/Business Administration
• Fluent English and Arabic
• CKYCA — Certified Know Your Customer Associate is a plus