Sr. Specialist People Systems

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

This role will work with our Systems team to serve as a Workday SME and support the business with Workday queries to include resolving issues, recommending solutions, and driving system adoption across the organization.   This individual will also support the project management of future module launches, system projects, and business customizations.

What’s On Your Plate?

• Assists People Systems Manager in the review of existing system configuration for processes and workflows and implementation of new modules and functionalities

• Investigate issues and analyze data to understand repeated problems that Talabat faces and design action plans to solve them accordingly

• Builds strong relationships and understanding across the business to deliver solutions for stakeholders and drive partnerships with our Central systems team

• Supports testing of new systems releases and upgrades guiding stakeholders in the process (Talent Acquisition, People Partners, Rewards, etc) to achieve smooth implementations and full understanding from other functions

• Supports the People Team and the talabat business throughout the employee lifecycle from hiring to onboarding, performance reviews and compensation, etc.

• Reacts quickly to organizational changes/restructures to ensure all changes are updated in all systems

• Supports People Systems Manager on training initiatives and provides ad hoc training on Workday and other People systems functionalities

• Produces systems related training materials and delivers training to a variety of levels (C-level, Systems SMEs, System users, etc.)

• Supports the execution of stakeholder engagement strategy to optimize the implementation and success of the Workday

• Partners with key users to understand pain points and identify opportunities to improve processes and gain efficiencies

• Designs and implements metrics to support continuous improvement, increase user adoption and achieve desired outcomes

• Creates and updates the training guides and mapping the end-to-end process

What Did We Order?

• Experience of implementation and maintenance of a HCM system, preferred Workday and other HR applications

• Ability to proactively identify system issues and demonstrate curiosity to investigate and resolve

• Thorough knowledge and understanding of People Function processes, data and cycles: Recruitment, Onboarding, Learning, Development, Talent and Performance Management, payroll, Benefits, Engagement initiatives, etc.

• Demonstrated ability to drive and manage change supporting the business through the process

• Thorough knowledge of MS office (Excel, PowerPoint) and/or G-Suite

• Solution-oriented with the ability to handle multi-faceted responsibilities and priorities

• Ability to communicate effectively across a wide-variety of audiences, tailoring your message to convey complex information in a comprehensible way.