Sr. Category Manager - tMart

• • Muscat - Qatar Airways Head office

• When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

   

  Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

   

  Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

  Who are we?

  When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

   

  Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

   

  Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

   

  As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart

   

  Role Summary
  We’re looking for a Senior Category Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

   

  What’s On Your Plate?

  • Lead within the team on developing a pricing strategy that meets our objectives by country

    • Lead on identifying our target competitors, collecting retail audits, Setting the pricing matrix, and support on testing and analyzing results 

  • Lead on Assortment Guidelines ( Breadth & Depth) 

    • Lead on SKU Limit, Brand Limit, by category depending on Different Category Roles

    • Develop reports to assess the performance of the categories covering low performing items, GMROI, Potential categories for assortment increase/ decrease, Cohorts & Csat scores.

  • Do regular maintenance for the pricing strategies and resolve items with margin erosion, and items that jeopardize our price perception 

  • Lead on Identifying Brands that are Available in Targeted players in the market that might fit Tmart’s Concept and target customers 

  • Perform category performance reviews, by doing proper category rationalization exercises to identify items that need to be closed out and categories that require more listings 

  • Work with team by identifying category roles and item roles by taking into consideration different market dynamics and consumer behaviours 

  • Lead discussions with price scrapping providers to enhance results and data accuracy 

  • Evaluate compliance with the pricing strategy based on pricing tools and guidelines 

  • Lead on implementing the promo trade plans and identify regional events 

  • Lead with marketing teams on communication channels for campaigns to reach existing and new customers 

  • Lead on assessing the performance & ROI of each campaign and support them on taking proper decisions 

  • Set proper targets for promo contribution depending on market dynamics and company objectives 

  • Coordinate with marketing teams on developing new marketing tools that help us acquire new customers and retain existing ones

  • Lead on Supplier business reviews, Negotiate commercial agreements that enhances Tmart’s Profitability 

  • Work closely with the Regional commercial team to drive Affordability, profitability and differentiated assortment 

   

  What Did We Order?

  • You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.

  • You have built teams and led cross-functional projects at scale.

  • You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

  • You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.

  • You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.

  • You have excellent analytical and communication skills, and always like to be hands-on with several tools.

  • Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

  • Language skills: Fluent English and Arabic