Sr Specialist, Strategic Accounts - MENA

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What’s On Your Plate?

• Support and execute cross functional projects across product, marketing, monetization, performance, operations & content for the regional strategic accounts portfolio across 8 countries.
• Work closely with local key account & marketing teams to run internal performance reviews and marketing campaigns. 
• Collaborate with product & tech teams to operationalize new features for vendors
• Collaborate with operations & content management teams and ensure high degree of compliance on quality of content and SLAs for changes 
• Work alongside the analytics lead for your respective portfolios to plan and build dashboards for key stakeholders & teams cross-functionally to measure key success metrics across functions
   

  What Did We Order?

• 3-5 years’ experience in working on cross functional project management roles
• Strong skills in :
  • Product & project management
  • Analytics, data & visualization 
  • Advanced proficiency with MS Excel, MS Powerpoint & GSuite tools
• Past experience in food tech is a strong plus, but e-commerce/tech business experience is mandatory
• Strong understanding of a tech led business, overall strong business acumen & ability to identify and work in an ecosystem with multiple complex product and process interdependencies
• Experience of delivering successful cross functional, high complexity projects that impacted growth, profitability & experience  
• Solid experience in process optimization & a sharp eye for risks and flaws
• Ability to drive deep research & insights to shape business strategy 
• Ability to work in a self-directed, fast-paced & results-oriented work environment. 
• Strong analytical mindset, using data to substantiate business cases and strategic  conclusions. 
• Exhibit a strong track record of on-time project delivery for large, cross-functional projects, preferably in mobile platforms or E-commerce domains. 
• Demonstrate excellent written and verbal communication skills with the ability to  present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
• Demonstrate strong execution abilities by identifying, evaluating, tracking and  mitigating issues and risks
• Drive effective teamwork, communication, collaboration and commitment across  multiple groups with competing priorities