Sr. Specialist Performance Management

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

The performance specialist is responsible to perform performance analysis, prepare reports and evaluate current performance trends. Also, responsible to advise the management team on potential performance risks and strategic decisions in alignment with business objectives and legislation.

What’s on Your Plate?

1. Apply a range of data analysis techniques to enable senior managers to have a detailed understanding of the effectiveness of services, potential risks and potential lines of enquiry that require further review or audit.

2. Develop organisational performance indicators, scorecards and dashboards related to service quality and performance; and work with relevant cross-departmental colleagues to identify methods to collect and analyse such indicators.

3. Develop and maintain a process for gathering, validating, and analysing performance information relating to corporate plans/strategies, key policies and standards, service effectiveness and service risk.

4. Develop a clear understanding of the scope and content of performance reports required by Trustees and the Executive Group. Establish a process for creating the reports within the relevant timescales.

What Did We Order?

• Passionate about the food industry
• Believe that you are a fit for our culture and our values.  Experience First, Make it Happen & Together we Grow
• Have (preferably) a successful experience in a solid consulting firm
• Have at least 3 years of working experience
• Is excited by the thought of joining our team
• Excellent communicator and collaborator at all levels
• Expert Powerpoint and Excel skills
• Back up your opinions with data and clear well-structured cases.
• Strong analytical skills
• You are execution-focused and have a proven record of success in complex environments
• Results-driven, high-performing, high-quality work attitude
• You have a high threshold for ambiguity and maintain a professional demeanor under pressure