Specialist Rider Community
Role Summary/OverviewSpecialist rider community acts as a liaison between Talabat and the logistics riders in order to deliver, maintain a high-quality experience and provide the needed support to build brand presence and trust in the riders’ team, He will also be involved in various activities such as communications and engagements.Role Scope

• Design and implement the riders’ benefits plan based on evaluating their needs and feedbacks.
• Responsible for enhancing riders’ churn rate.
• Organize and manage the riders’ focus group discussions that involve their feedback on the current processes, existing delivery model, and benefits provided.
• Do partnerships to arrange freebies or subsidized goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc.)
• Be the custodian for smooth offboarding/exit processes for our Rider’s
• Responsible for creating and updating rider’s profile

Skills & Qualifications needed:

• Bachelor’s degree
• Very good command of English.
• Very good presentation skills.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel),
• Good interpersonal skills and communication
• Analytical skills
• 3+ years experience in customer/rider experience role
• Obsessed with customer experience