Salesforce Specialist (f/m/d)

Requirements

• Min. 1-2 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.
• Very good understanding of Salesforce Service Cloud and ideally Sales Cloud.
• Experience with Salesforce Lightning component framework.
• Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
• At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
• Good to have experience with Lightning Knowledge Based configuration and Social Studio integration with Salesforce.
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).
• Ability to troubleshoot system, process and data issues.
• Openness to discussions, team-oriented, with a hands-on attitude.
• Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.
• Good understanding of business processes in a contact center environment.
• Basic knowledge of agile methodology / processes.
• Drive to constantly improve Salesforce knowledge.
• Proficient in spoken and written English and Arabic/TBD (as per regional requirement).
  
  

Benefits

Working within Talabat means access to world’s leading perks and benefits, including:

• Dynamic & innovative environment
• Building the fastest growing, largest and most valuable network of online food ordering services in the world
• Working with diverse, cross-cultural teams from over 45 nationalities
• Developer Exchange Programs with other DH entities
• Company events, hackathons, cultural and sports events
• Fresh fruit, cereal, beverages, tea and coffee
• Comprehensive healthcare as well as subsidized gym membership and parking
• Relocation package
• Competitive salary