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Role : Senior Manager Operations

Key Responsibilities :

• Lead accountable for end-to-end planning, operations, and performance management of the grocery vertical.
• Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance.
• Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals.
• Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance.
• Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience.
• Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members.
• Balance the short term and long-term goals and drive right decision making and performance culture.
• Lead all communication and collaboration with cross functional teams to maximize the Operational Performance.
• Continually raise the bar on quality and safety standards.
• Ensure the execution of Operations in line with SOPs.
• Adhere to Company standards and policies in addition to all regulatory requirement.
• Relevant knowledge and experience in large scale operations.
• Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working. Experience in process improvement and cost optimization will be added benefit.

Required Skills & Qualifications:

• Teamwork & Leadership.
• Problem Solving & Decision Making.
• Stakeholder Management & Project Management.
• Conflict Management.
• Situational & Strategic Thinking.
• Execution Excellence.
• Analytical skills & data management.
• Adaptability to Change.