Huawei Experience Consultant

Huawei Experience Consultant

وظائف خدمة عملاء القاهره, Egypt دوام كامل

شرح مهام الوظيفة

1. Understand and be able to introduce Huawei flagship store positioning and business philosophy to customers as a guide for work direction;

2. Skillfully use the service steps, carry out every link of communication with customers, and recommend solutions to customers to meet their family, study, work and other related needs;

3. Explore business needs, provide tailored and complete solutions for business customers, and improve and develop the stickiness of merchant customers;

4. Master product knowledge and after-sales knowledge in an all-round way, expand knowledge, have the mentality of active fast reading and learning, and make knowledge reserves for customers to share the best solutions;

5. Implement the operation standards of the store, including opening and closing process, cashier process, service process, etc; And store related value-added services, and efficiently and professionally complete customer shopping links, and clearly share seasonal activities, Huawei community and so on;

6. Actively collect customers' voices, including NPs, shopping experience feedback, etc., and give suggestions for iterative optimization of service experience in stores;

7. Be responsible for allocating products and managing inventory to ensure sufficient products and smooth sales in retail stores.



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ملخص الوظيفة

  • تاريخ النشر : منذ أسبوع
  • Vacancy: 20
  • نوع الوظيفة : دوام كامل
  • المكان : القاهره, Egypt
  • النوع : اى نوع
  • أقصي موعد للتقديم : Jan 23, 2022

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