Star National Automotive Mercedes-Benz Authorized Dealer
-Receiving the vehicle from the customer as per M.B. check list.
-Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system.
-Following up the repairs till the finishing of the car wash facilities.
-Informing the customer for the completion of his vehicle time before to collect it.
-Get customer approval for the additional repairs and write the extension repair order.
-Explain warranty and good will policy to the customer.
-Advise customer concerning vehicle maintenance, accessories and technical problems.
-Handling the service information and explain it to the service advisors.
-Check up all service measures from the SAAS System.
-Coordinate with the service advisor and follow up the reservation system.
-Absorb all customers complain to reach the top customer satisfaction.
Education : Automotive Engineering Graduate
Experience: 2 - 4 Years as Automotive Service Advisor