Customer Service Officer Job at Mashreq Bank in 2021

About the job

Job Purpose 

• To delight internal and external customers over the telephone

 Key Result Areas

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• Handling escalation customer complaints
• Managing priority customers segment calls.
• Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…

Knowledge, Skills, and Experience

• University Graduate (preferably with some finance / banking or math’s component).
• Very customer focused
• Excellent communication skills
• Strong listening skills.