Digital Sales Executive Job at Vodafone in 2021

Role purpose: 

Provides end-to-end inside sales account management activity by contacting and landscaping selected Small and Medium Business customers in Egypt focusing on retention/acquisition. Takes responsibility for these customers’ revenue growth and increase Vodafone mobile, solution and convergent footprint, preparing proposals and executing marketing campaigns.

Key accountabilities and decision ownership: 

Sales Excellence

•    Conduct retention and solution selling activity on selected Customer Base
•    Creating trustful partnerships, lead customer negotiations and close deals
•    Work with effective targets and sales strategy
•    Achieve revenue growth and retention of allocated Vodafone Business SME customers
•    Proactive cross & upselling by offering business solutions, services and new tariffs
•    Maintain contact with allocated contacts regularly to ensure a high level of customer satisfaction

Customer Management & Experience 

•    Build long-term relationships with customers
•    Assess the customer needs and suggest a best possible product solution and win deals
•    Analyzing customer insights and propensity data in order to be able to provide Vodafone Business customers dedicated solutions.

Core competencies, knowledge and experience:
•    Excellent communication, conflict resolution and negotiation skills.
•    Customer-orientated and innovative approach to service design and delivery and Result orientated
•    Ability to interact effectively, using good interpersonal skills
•    Highly motivated self-starter who can drive changes with passion for Vodafone.

Must have technical / professional qualifications: 
•    B.Sc. degree.
•    Excellent in English Language.
•    Excellent communication & negotiation skills.
•    Minimum of 1 year working within a sales environment.
•    Experience working within telecommunications industry.
•    Possesses excellent objection handling techniques when dealing with issues or barriers from customers.
•    Experience of mobile Telecoms and IT solutions.
•    Microsoft office skills
•    Social Selling & Lead generation 

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